customer support

Customers are advised to select "Ticket Based Support" provided below for fastest and assured resolution of their support issues. Phone based support is discouraged.

Support Procedure

Our constant endeavor is to resolve any problem you face within 1 to 12 hours from the time of submission of your support ticket. Kindly wait for 12 hours before resubmitting or updating your ticket. You may browse FAQ's for answers to common questions.

Notice

• We prefer Ticket Based Support and our engineers are available for almost 24 hours.
• Service charges are applicable on all support tickets except on service errors by Cibol.
• Support requests if sent by email must only be directed only to support@cibol.net
• Cibol does not encourage support requests through telephone.