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Customers are advised to select "Ticket Based Support" provided below for fastest and assured resolution of their support issues. Phone based support is discouraged.

Submit Online Support Request


Support Procedure

Our constant endeavor is to resolve any problem you face within 1 to 12 hours from the time of submission of your support ticket. Kindly wait for 12 hours before resubmitting or updating your ticket. You may browse FAQ's for answers to common questions.


        We prefer Ticket Based Support and our engineers are available for almost 24 hours.
        Service charges are applicable on all support tickets except on service errors by Cibol.
        Support requests if sent by email must only be directed only to
        Cibol does not encourage support requests through telephone.

Standard Response Time

Change Password: 3 Hours
Email Account Creation: 3 Hours
Email Not Working: 1 Hour
Changes to existing website content: Response time 8 hours, work time depends on job.


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