Chargeable Support Instances & Tentative Minimum Service Charges

Following are considered chargeable support instances.

Notice

1. Service charges apply to all support tickets except those caused by malfunctions or errors attributable to Cibol.
2. Restoration of hacked or defaced applications / projects / websites is a chargeable service.
3. Upgrades or modifications to applications, websites, databases, content, payment gateways, or any other form of customization are considered chargeable services.
4. Charges apply only when our technicians are requested to perform a service.
5. All support services are prepaid and must be paid in advance.
6. Any outstanding service payments must be cleared within 10 days of job completion, failing which the associated account(s) will be suspended.

Minimum Tentative Charges for Email Accounts / Hosting / Domain Names / Server Maintenance

1. Resetting of any password. {Rs. 300 / US $ 8}
2. Resetting of multiple passwords - upto 4 in single instance. {Rs. 600 / US $ 15}
3. Creation / Removal / Editing of any email account (within an existing package). {Rs. 300 / US $ 8}
4. Creation / Removal / Editing of multiple emails - upto 5 (within an existing package). {Rs. 550 / US $ 15)
5. Integration of third party mailing server / DNS / DMARC settings only. {Rs. 4000 / US $ 60)
6. Installation of SSL Certificate excluding the cost of certificate.  {Rs. 4000 / US $ 60) SSL Cost Extra
7. Creation of blank database in MSql / MySql etc:   {Rs. 4000 / US $ 60)
8. Password Change per database). {Rs. 2000 / US $ 30)
9. Backup / Delivery of Databases / Projects. {Rs. 4000 / US $ 60 per instance, not exceeding 50 MB in size. Charges vary depend on complexity of Project / Database}
10. Basic Consultancy for services (does not include specialized consultancy).  {Rs. 5000 / US $ 100 per hour}

Annual Maintenance Package only for Servers / Hosting Support (Tentative Charges):

1. BASIC: (for very individual or very small business & basic websites only):  Rs. 9000 or US $ 130 / 4 Instances per year, max 2 hours each instance
2. SOHO: (for small business with 5-7 employees): Rs. 20000 or US $ 280/ 8 Instances per year, max 2 hours each instance
3. SME: (for SME's with upto 50 employees) Rs. 75000 or US $ 550 /  24 Instances per year, max 2 hours each instance

Charges for Modification to Websites, Content Changes, Script Updates &  (Tentative Charges):

1. Minimum Service Charges: {Rs. 3500 / US $ 70)
2. Hacked Website Restoration - Minimum Service Charges: {Rs. 6500 / US $ 120) Charges increase based on complexity of restoration and size of project.
3. General Modificatioins or Content Addition like Designing / Programming Cost of Existing Website: {Rs. 750 / US $ 15 per hour - average cost or Rs 6000 / US $ 120 per day)
4. Modification of any content in website / project after initial delivery of the project. {Based on scope of work}

Charges for Updates & Modifications to Software / Applications / Mobile Apps

1. Modification of any project after initial delivery of the project. {Based on scope of work}

Please Note:

• Indian customers who have a billing address in India will be charged in INR only and a GST of 18% extra will be applicable on all charges. Customer has to supply GST number so that GST incoice can be supplied.
• All internationial customers who have their billing address outside of India will be billed generally in US Dollars only (or in other foreign curreny if they request) and will have to pay also in foreign currency only. If a customer pays in INR then a GST of 18% would be applicable on all charges.
• Services provided by CIBOL are without any warranties whatsoever. Any modifications required after the delivery of project will be considered as paid service.
• If a customer does not respond to a tickect in 3 working days the ticked would be considered as resolved and service charges would be applicable on that ticket.
• Why overseas customers are billed more than Indian customers: The difference is because projects of overseas customers are handled at time zones more suitable to them i.e usually night shift in India and developers during night shift are paid more + establishment cost of night shift is added hence the extra charges.