Customers are advised to select "Ticket Based Support"
provided below for
fastest and assured resolution of their support issues.
Phone based support is discouraged.
Our constant endeavor is to resolve any problem you face
within 1 to 12 hours from the time of submission of your
support ticket. Kindly wait for 12 hours before
resubmitting or updating your ticket. You may browse FAQ's
for answers to common questions.
We prefer Ticket Based Support and our engineers are
available for almost 24 hours.
Service charges are applicable on all support tickets except
on service errors by Cibol.
Support requests if sent by email must only be directed only to
Cibol does not encourage support requests through telephone.
Standard Response Time
Change Password: 3 Hours
Email Account Creation: 3 Hours
Email Not Working: 1 Hour
Changes to existing website content: Response time 8
hours, work time depends on job.